Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice and at our discretion.

Contract between Us and the Customer

When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by contacting you on your phone or mobile number and sending you an email summarizing the details of your order ("Order Confirmation email"). The contract between us is formed at the point we send the Order Confirmation email in respect of those items mentioned in the email. If your order contained a number of items and the Order Confirmation email mentions on some of them, those items which have yet to be dispatched to you do not form part of that contract.

Hours of Operation
Weekends and Holidays: Fridays and Public Holidays
Theroseuae.com business working days are Saturday thru Thursday, excluding holidays
Phone Orders and Customer Care Phone Number +971-4-227-9326 or +971-52-8496881

Disclaimers

All delivery times are estimates only and some products may take longer due to circumstances beyond our control.

Our Customer Care and Service Centre will contact you with expected delivery days and time upon receipt of your order.

Please note some products may take longer due to shortages from the manufacturers. Our Call Centre will advise you of this upon receipt of order.

Your Profile

You will need to register with us to purchase items using our website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately by phone if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the 'My Account' area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

Product Availability

At Theroseuae.com we carry huge stock holdings of products at our Distribution Centre to ensure speedy delivery of your ordered items. However, under certain circumstances if a product is unavailable, the customer will be informed about the same.

Prices

Products are invoiced in UAE Dirham (AED). Delivery is charged extra. Please refer to Delivery Information on this site for details. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased at any other store or by any other means. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Changes in Price and Availability

Theroseuae.com may change the price of any item on the site from time to time as it sees fit. Prices are subject to change without notice. Theroseuae.com will not issue refunds in the event that a price decrease occurs after a customer has made a purchase. Theroseuae.com does not guarantee that any item will be in-stock or that any item will continue to be carried. Selection of inventory will change as Theroseuae.com sees fit and is subject to change without notice.

What do I need to know when receiving my order?

Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with our Customer Care easier and more pleasant and will help expedite any transactions.

Upon receipt of your new merchandise, please inspect it carefully as to its contents and condition.

All claims for damaged or missing items MUST be reported to Theroseuae.com within twelve (12) business hours of receipt of merchandise.

In the event your package arrives damaged, it is the responsibility of the customer to contact Theroseuae.com and inform about it. Theroseuae.com will then investigate the matter and authorize replace the unit if the claim or complaint deems fit.

All packaging MUST be retained until the problem has been resolved. Please DO NOT damage the manufacturer's packaging.

Payment

You may pay for the items which you order Online by providing your PayPal or by Cash on Delivery. Please note that we cannot guarantee the security of your data when you send us confidential information by Email. Accordingly please do not send us payment information using Email. For details of the security measures we employ, please read our Privacy Policy. We cannot be held liable for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. Theroseuae.com or its associated partners and employers cannot be held responsible in such a scenario or circumstance.

Delivery

Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery of all the items on the same day. We make every effort to dispatch items on time. If we are unable to deliver the items within our normal timeframe, we will inform you about the same well in advance. Cancellation fee (if applicable) will be deducted prior to refunding the amount. If the items are not delivered within the time period we specify in the Order Confirmation Email, please contact our Customer Care Department quoting the order number contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. After this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.

A nominal charge of Dhs xx/- will apply for delivery in UAE for orders below Dhs xxx/-.

Product Information

The hampers and gift boxes photographed may contain varied contents as they are subject to availability.

After clicking "Submit Order"

You agree and accept the following terms & conditions:

You will provide valid and true details to an Theroseuae.com Customer Care agent, who will contact you on your mobile phone to confirm the order and delivery details. Your Order status can be tracked online through the "See Orders" link after logging into your account.

Please make necessary arrangements for payments and authorize an individual to accept the goods in your absence. Theroseuae.com will NOT visit your location more than THREE (3) times per order; all further attempts will be charged extra.

If the order is cancelled within 24 hours of placing the order, no cancellation charges will apply (Order has to be cancelled either by email - therose.uae@gmail.com or by calling out Customer

Care Phone Number +971-52-849-6881 or +971-4-227-9326

Cancellation and other charges may apply and will be deducted.

Prior to breaking the factory seal, please ensure that the model number on the packing / carton matches YOUR ORDER.

Goods broken open from the factory packing or switched on cannot be accepted for EXCHANGE or REPLACEMENT.

In case the goods are DAMAGED or INCOMPLETE or INCORRECT - please inform Theroseuae.com (by email or phone) within 12 hours of delivery.

We are not responsible

We are not responsible for defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with third-party products/applications; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

Privacy

Any information submitted on the website is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices.

Copyright

All content included on the Theroseuae.com website, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Unique Line Trading, Dubai, UAE or its suppliers and is protected by UAE and international copyright laws. The compilation of all content on this site is the exclusive property of Theroseuae.com and protected by UAE and international copyright laws. They should not be reproduced or used without express written permission from Unique Line Trading, Dubai, UAE

Right to Terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

Customer Support

Tel: +971-52- 849-6881 or +971-4-227-9326
Email: therose.uae@gmail.com