Shipping & Returns
Purchases are shipped from our warehouse in Dubai by reputed courier agencies. Please allow following number of days from receipt of your order.
All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
Order Deliveries will be made between
• 10:00 AM – 6:00 PM Saturday – Thursday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However The Rose – Beauty Lives in You takes no responsibility for goods signed by an alternative person.
• The Rose – Beauty Lives in You is not responsible for damage after delivery.
• For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
• We ship products throughout UAE. However, there will be NO CASH ON DELIVERY(COD) CHARGES APPLICABLE.
Refund & Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please click here to contact us.
Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Note: Refund will be issued upto 10-15 working days as per bank processing period.